FAQ

Who operates myvversis.com?
myvversis.com is operated by Shijiazhuang Jiamujia Technology Co., Ltd.

How can I contact customer service?
You can contact us by email at 17831101373@163.com or by phone at +86 17831101373 during customer service hours.

How long does order processing take?
Most orders are processed within 1–3 business days after payment is confirmed.

How long does delivery usually take?
Estimated delivery time is 10–15 business days after the order has been dispatched. Delivery times may vary due to destination, customs, logistics delays, weather, or other circumstances outside our direct control.

What are the shipping fees?
Standard Shipping is $4.60 for orders from $0.00 to $39.00. Free Standard Shipping is available for orders of $39.00 or more. Express Shipping is available for $7.99.

Will I receive tracking information?
Yes. After your order is shipped, a shipping confirmation email with tracking information will be sent to you.

Can I return an item?
Eligible items may be returned within 30 calendar days after delivery, provided they are unused, unworn, and kept in their original condition and packaging.

How do I start a return?
Please email 17831101373@163.com with your order number, the item you want to return, the reason for the request, and photos or videos if needed.

When will my refund be processed?
Once an approved return has been received and inspected, refunds are usually issued to the original payment method within 5–10 business days.